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Target Personas: Field Operative, Mobile User, Data Capture Officer

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Step-by-Step Guide

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Install and Log In to the Ctrl Hub Mobile App

  1. On your Android or Apple device, open the Google Play Store (Android) or Apple App Store (iOS)
  2. Search for Ctrl Hub and select the official app from the results
  3. Select Install and wait for the app to download and install on your device
  4. Once installed, open the Ctrl Hub app
  5. Follow the on-screen login prompts to authenticate using your Ctrl Hub credentials
  6. After a successful login, you’ll be directed to the home page
If you are unsure of your credentials, contact your company administrator. Do not share your login details with anyone else.

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View Your Assigned Operations

  1. On the home page, you’ll see Today’s Operations — operations scheduled for today’s date
  2. To view all your assigned operations, select VIEW ALL
  3. You’ll see a complete list of all operations assigned to you
  4. Select Operations from the bottom toolbar to access the full Operations page at any time
  5. Your assigned operations are listed along with their current status
Operations with a status of “Scheduled” are ready to begin. Contact your supervisor if you see unexpected or missing operations.

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View an Operation

  1. From your Operations list, tap on the operation you wish to view
  2. The operation detail page will display all key information including:
    • Scheduled start and end dates
    • Associated documents
    • Linked properties
    • Mandatory and optional forms assigned to this operation
  3. Review all details before beginning any work on site
Always check the operation details before starting work on site to confirm you have the correct forms and documents available.

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Start a Form Submission

  1. From your list of operations, select the operation where you want to start a form submission
  2. When the operation page opens, view the Associated Forms section
  3. Select the form you want to complete (for example, Service Card)
  4. Begin populating the form fields with the relevant data
  5. Use the Next button to move between form pages
  6. Fill in all required fields as you progress through the form
Required fields are clearly marked. Incomplete submissions cannot be finalised — take your time to fill in each field accurately.

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Save Your Draft Submission

  1. While filling out a form, if you need to pause before completion, you can close your submission at any time
  2. Your progress is automatically saved as a draft — no manual save is required
  3. The draft submission will appear in the Recent Draft Form Submissions section on your home page
  4. You can return to the submission at any time to continue where you left off
Drafts are stored locally on your device. Avoid clearing the app’s data or uninstalling the app while you have unsaved drafts.

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Continue and Complete a Draft Submission

  1. On the Ctrl Hub app home page, locate the Recent Draft Form Submissions section
  2. Select the draft submission you want to continue
  3. Use the Next button to navigate through the submission to where you left off
  4. Continue filling in all remaining required fields
  5. When all sections are complete, select Submit
  6. If prompted, use the Previous and Next buttons to identify and complete any empty required fields
  7. Select Submit to finalise the submission
If you cannot locate your draft, check that you are logged in to the correct account and that the device has not been restarted or the app reinstalled.

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Create Submissions While Offline

  1. Once your device has synced data, you can continue to work offline without an active internet connection
  2. Select an operation from your Operations list
  3. Select the required form (such as Service Card) from the Associated Forms section
  4. Fill in the form completely, using the Next button to move between pages
  5. If prompted, fill in any empty required fields before continuing
  6. When you have completed all required sections, select Submit
  7. If prompted again, fill in any remaining required fields and select Submit once more
  8. The submission will be saved as Pending — it will be held until a data connection is restored for final submission
Ensure you have fully synced the app before leaving an area with connectivity. Offline mode only works with data that was already downloaded.

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Submitting Offline Submissions When Connectivity Returns

When your device connectivity to a Wi-Fi or mobile data network is restored, any form you submitted whilst offline will be published automatically. Follow these steps to check on the status of your submitted —> published submissions.
  1. Open the Ctrl Hub app
  2. Select Forms from the bottom toolbar
  3. Select the Submitted tab to view your pending submissions
  4. Wait a few moments for the app to automatically attempt to upload any pending forms
  5. Check the Published tab — your submission should now appear there with a status of Published
  6. If your submission still shows as Submitted, open it and select Submit again to retry the upload

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Access Documents on Your Mobile App

  1. You will have access to all documents attached to the project you are working on through the Operations area
  2. On an operation detail page, you will see links to the associated Scheme and Work Order
  3. Select Go to Scheme to open the scheme page
  4. Select Scheme Documents and navigate to the folder relevant to your role — you will see main folders which can be expanded to reveal sub-folders and individual documents
  5. Document expiry dates are displayed alongside each file — always check these before use
  6. Tap on a document to download it to your device. Previously downloaded documents will be indicated on screen
Ensure critical documents are downloaded before leaving an area with internet connectivity. Expired documents must not be used on site — report them to your supervisor immediately.

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What To Expect

After following this guide, you should be able to:
  • Successfully install and log in to the Ctrl Hub mobile app
  • Access all your assigned operations via the Operations page
  • View your daily operations on the home page
  • Start, save, and complete form submissions
  • Work offline and submit pending forms when connectivity is restored
  • View operation details including associated forms and documents
  • Download and access scheme documents directly from your mobile device

Need Help?

Can’t find what you’re looking for? Contact our support team.