> ## Documentation Index > Fetch the complete documentation index at: https://docs.ctrl-hub.com/llms.txt > Use this file to discover all available pages before exploring further. # Send an access email > Send an access email to a user managed by an organisation, so they can get into their account. The server chooses which email to send from the user's `password_set_at`: when it is null the user is sent the setup (welcome) email again, and when it is set they are sent a password reset email. Both emails lead the user through a recovery flow to set a password; neither contains a secret. The user must be managed by an organisation, have a Kratos identity, and have an active membership in the managing organisation, otherwise the request returns 409 Conflict with an error code saying which condition failed. The caller needs permission to update the user in the managing organisation. Every request sends a new email. ## OpenAPI ````yaml /api-reference/openapi.yaml post /v3/users/{user_id}/send-access-email openapi: 3.1.0 info: contact: email: support@ctrl-hub.com name: Ctrl Hub url: https://www.ctrl-hub.com description: > Ctrl Hub is the all-in-one platform for high-risk industries like utilities, construction, infrastructure, and renewables. We help teams manage everything from risk assessments and HAVS exposure to vehicle and equipment checks, with a guaranteed minimum of 200% ROI. license: name: MIT License url: https://opensource.org/licenses/MIT summary: An API for managing your compliance and risk posture termsOfService: https://www.ctrl-hub.com/terms-conditions title: Ctrl Hub version: 1.0.0 servers: - description: Production url: https://api.ctrl-hub.com - description: Staging url: https://api.ctrl-hub.dev - description: Development url: https://api.ctrl-hub.run security: [] tags: - description: | Actions are follow-ups assigned to users and teams, produced manually or by domain producers such as the data-capture workflow runner. name: Actions - description: | Audit events are the events that are logged by the system. name: Audit Events - description: | View the platform's health and availability. name: Status - description: > User-owned dashboards composed of cards on a fixed-slot bento layout. Cards come from a per-domain registry; the API stores their config as opaque JSON. name: Dashboards - description: > A record of documents the platform generated and handed over, retained as evidence of what was issued. `subject_type` says what kind of records an export covers, and it is what decides how the request is authorised: there is no export permission of its own, so if you can see the records you can export them. name: Exports - description: > Scheduled delivery of a saved query's results, as a CSV attachment or a summary email. Every run is retained with the file it sent, so what a recipient received stays retrievable. A report runs as the person who created it, under their own access. name: Reports - description: | Manage appointments for work to be carried out with your customers name: Customer Appointments - description: | Manage interactions you have with your customers name: Customer Interactions - description: | Manage accounts for your customers name: Customer Accounts and Contacts - description: | Qualifications are the skills and knowledge that an organisation requires. name: Qualifications - description: | Workflows allow you to automate your processes. name: Workflows - description: | Manage documents name: Documents - description: | Manage documents name: Folders - description: | Manage documents name: Document Reviews - description: | Manage feature configurations for an organisation. name: Feature Configurations - description: | Equipment are the physical assets that an organisation manages. name: Equipment - description: | The central cost register: time-versioned rate codes for material, labour, contractor and miscellaneous spend, used to cost work against the job hierarchy. name: Costs - description: > Locations are places an organisation manages, optionally classified by a location type. name: Locations - description: > Bulk loads of locations from an uploaded CSV. An import matches rows on the organisation's own `reference`, so re-importing a corrected file updates what is already there rather than doubling the population, and the import record is the audit trail for the whole load: the bulk write path deliberately emits no per-row events. name: Location Imports - description: | Manage your forms and their schemas name: Forms, Schemas and Categories - description: | Create and view form submissions name: Submissions - description: | View the roles available in the system. name: IAM Roles - description: > IAM role groups can be assigned to principals to manage authorisation centrally. name: IAM Role Groups - description: | Manage service accounts which can access the API programmatically. name: Service Accounts - description: | Manage bridges between organisations. name: Bridges - description: | Manage settings for an organisation. name: Settings - description: | Manage teams within an organisation. name: Teams - description: | Manage job roles within an organisation. name: Job Roles - description: | Manage users and accounts. name: Users - description: | Invite and manage invitations to organisations. name: Invitations - description: > IAM grants are the asignment of roles or permissions to principals to manage resource access. name: IAM Grants - description: | View the permissions available in the system. name: IAM Permissions - description: | SSO providers are the identity providers for an organisation. name: SSO Providers - description: | Whoami returns information about the currently authenticated principal. name: Whoami - description: | Your personal inbox. A notification is the thing you receive: an envelope that carries what happened to one or more channels. Email is one of those channels, the inbox is another, and this is where the ones delivered to your inbox are listed, read, saved and archived. name: Notifications - description: | Manage your images name: Images - description: > AI agent personas that synthesise data into role-specific intelligent briefings. name: Agents - description: | Briefings generated by AI agents, including reasoning traces. name: Briefings - description: > Organisations are the center point for most resources in the platform. Most other endpoints are subresources of an organisation. name: Organisations - description: | Permits managements, integrated with street manager. name: Permits - description: | Projects manage your work and governance. name: Projects - description: > Import templates allow users to save and reuse their CSV importer configuration as named templates. name: Import Templates - description: | Properties are the physical locations. name: Properties - description: | Search across schemes, work orders, and operations. name: Search - description: | Provides the API specification in JSON and YAML formats name: Specifications - description: | Streets are the physical roads. name: Streets - description: | Integration with street manager name: Street Manager - description: | Vehicles are the physical vehicles that an organisation manages. name: Vehicles - description: > Scheme contracts (also known as regions) group schemes allocated from the network to a contractor. name: Scheme Contracts - description: > Scheme shares allow you to share your schemes with other organisations across bridges. name: Scheme Shares - description: | Schemes are large programmes of work name: Schemes - description: > Site attendances record who was on site and when, whether or not they hold an account. There is no daily register resource: a day's register and who is currently on site are both queries over the attendances themselves. name: Site Attendances - description: | Work orders the component parts of a scheme. name: Work Orders - description: | Operations are the work to be carried out within work orders. name: Operations externalDocs: description: More documentation and resources url: https://docs.ctrl-hub.com paths: /v3/users/{user_id}/send-access-email: post: tags: - Users summary: Send a setup or password reset email to a managed user description: > Send an access email to a user managed by an organisation, so they can get into their account. The server chooses which email to send from the user's `password_set_at`: when it is null the user is sent the setup (welcome) email again, and when it is set they are sent a password reset email. Both emails lead the user through a recovery flow to set a password; neither contains a secret. The user must be managed by an organisation, have a Kratos identity, and have an active membership in the managing organisation, otherwise the request returns 409 Conflict with an error code saying which condition failed. The caller needs permission to update the user in the managing organisation. Every request sends a new email. operationId: SendAccessEmail parameters: - $ref: '#/components/parameters/user_id' responses: '200': $ref: '#/components/responses/GetUser' '400': $ref: '#/components/responses/BadRequest' '401': $ref: '#/components/responses/Unauthorised' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/NotFound' '409': $ref: '#/components/responses/Conflict' '500': $ref: '#/components/responses/InternalServerError' security: - Session: [] - OAuth2: [] - Cookie: [] components: parameters: user_id: name: user_id in: path required: true description: The unique identifier for the user. schema: type: string format: uuid example: 550e8400-e29b-41d4-a716-446655440000 responses: GetUser: description: Get a User. headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: allOf: - type: object required: - data properties: data: $ref: '#/components/schemas/User' included: $ref: '#/components/schemas/UserIncludes' - $ref: '#/components/schemas/JSONAPI' BadRequest: description: > There was an error with the request - this could be due to an invalid body, query parameters, or headers that were sent to the API. headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: id: 98ca4a78-b66f-4234-9719-aaf832ee6669 status: '400' title: A validation error was encountered source: parameter: include meta: resource: wrong_value Unauthorised: description: Authentication failed headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: id: 05fc9c8d-73b9-4697-9337-57f7a567a48f status: '401' title: You are not authorised to access this resource detail: In order to access this resource, you need the 'admin' role. code: AUTH.001 Forbidden: description: >- The authenticated principal does not hold the grant required for this action headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: errors: - id: 1b3f2c30-2d56-4d3a-9c44-9be9c2cbf2f0 status: '403' title: Forbidden detail: You do not hold the grant required for this action. code: AUTH.002 NotFound: description: The requested resource could not be found headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: id: 7b4c8f12-3e9a-4d5b-8c6f-1a2b3c4d5e6f status: '404' title: Resource not found detail: The requested resource could not be found or does not exist. code: NOT_FOUND.001 Conflict: description: The request conflicts with the current state of the resource headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: id: 8e2f9a34-b5c6-4d7e-9f8a-2b3c4d5e6f7g status: '409' title: Conflict detail: The request conflicts with the current state of the resource. code: CONFLICT.001 InternalServerError: description: There was a problem handling the request on the server side headers: Content-Type: $ref: '#/components/headers/content-type' Content-Length: $ref: '#/components/headers/content-length' X-Request-ID: $ref: '#/components/headers/x-request-id' content: application/vnd.api+json: schema: type: object properties: errors: type: array items: $ref: '#/components/schemas/Error' example: id: fe9d9a69-f0a7-4fdc-bb2c-176027f316c5 status: '500' title: Internal Server Error detail: An unexpected error occurred on the server. headers: content-type: description: The content type of the response schema: type: string example: application/vnd.api+json content-length: description: The length of the response body in bytes schema: type: integer format: int32 example: 1234 x-request-id: description: >- An ID that can be provided when reporting bugs to help identify the issue schema: type: string example: 8470f56af4cf25e22be08e72c70dbbdc schemas: User: type: object description: A user required: - id - type - attributes properties: id: type: string format: uuid description: The unique identifier of the user. examples: - 123e4567-e89b-12d3-a456-426614174000 type: type: string const: users attributes: $ref: '#/components/schemas/UserAttributes' meta: $ref: '#/components/schemas/UserMeta' relationships: $ref: '#/components/schemas/UserRelationships' UserIncludes: type: array description: Related resources that can be included when a user is returned items: discriminator: propertyName: type mapping: organisations: $ref: '#/components/schemas/Organisation' teams: $ref: '#/components/schemas/Team' oneOf: - $ref: '#/components/schemas/Organisation' - $ref: '#/components/schemas/Team' JSONAPI: type: object description: JSON API response object required: - jsonapi properties: jsonapi: type: object required: - version properties: version: type: string description: The version of the JSON API specification examples: - '1.0' Error: type: object description: An error response properties: id: description: >- A unique identifier for this particular occurrence of the problem. If you encounter this, please provide us with the error ID and we can investigate it on our side. type: string format: uuid examples: - 05fc9c8d-73b9-4697-9337-57f7a567a48f status: description: >- The status code for the error. This might not match the HTTP status code if there are more that one errors to return with different status codes. type: string examples: - '401' - '500' title: description: A human readable title for the error. type: string examples: - You are not authorised to access this resource detail: description: >- Where there is more detail that we can provide outside of the title, we will provide it here. type: string examples: - In order to access this resource, you need the 'admin' role. code: description: >- A unique code for the error that may help us to diagnose the issue. Not all errors have codes, so this is usually empty. type: string examples: - AUTH.001 source: description: A JSON object containing additional information about the error. type: object properties: pointer: description: >- A JSON Pointer to the value in the request that caused the error. type: string examples: - /data/attributes/email parameter: description: >- A string indicating which query parameter in the request caused the error. type: string examples: - include required: - id - status - title UserAttributes: type: object description: Attributes for a user properties: email: type: string format: email description: The email address of the user. examples: - john.doe@example.com status: type: string enum: - active - inactive - pending - unknown description: > The membership status of this user in the organisation in the request URL. Only populated on org-scoped member endpoints; absent on global user endpoints. examples: - active password_set_at: type: - string - 'null' format: date-time description: > When the user last set a password. Null if they never have, or if it is unknown because the user was created before this was tracked. Set by the server; it cannot be written through the API. examples: - '2026-09-25T10:15:00.000Z' identities: type: array items: type: object properties: id: type: string format: uuid description: The unique identifier for the identity. examples: - 39ce13b8-1116-416a-ad5f-3c5edfd44f53 platform: type: string description: The platform of the identity. examples: - multi_tenant meta: type: - object - 'null' additionalProperties: true description: Additional metadata for the identity. profile: type: object properties: work: type: object properties: occupation: type: string description: The occupation of the user. examples: - Site Manager cscs: type: string description: The CSCS card number of the user. examples: - CSC123456 eusr: type: string description: The EUSR card number of the user. examples: - EUR789123 start_date: type: string format: date description: The start date of the user's employment. examples: - '2020-03-01T00:00:00.000Z' personal: type: object properties: first_name: type: string description: The first name of the user. examples: - John last_name: type: string description: The last name of the user. examples: - Doe dob: type: string format: date description: The date of birth of the user. examples: - '1985-06-15T00:00:00.000Z' username: type: string description: The username of the user. examples: - johndoe contact: type: object properties: mobile: type: string description: The mobile number of the user. examples: - +44 7700 900123 landline: type: string description: The landline of the user. examples: - +44 20 7946 0958 address: type: object properties: name: type: string description: Building or location name examples: - Tech Tower number: type: string description: The house number of the user's address. default: '' examples: - '42' street: type: string description: The street of the user's address. examples: - High Street area: type: string description: The area of the user's address. examples: - Westminster town: type: string description: The town of the user's address. examples: - London county: type: string description: The county of the user's address. examples: - Greater London postcode: type: string description: The postcode of the user's address. examples: - SW1A 1AA country_code: type: string description: The country code of the user's address. examples: - GB what3words: type: string description: The what3words location of the user's address. examples: - filled.count.soap settings: type: object properties: preferred_language: type: string description: The preferred language of the user. default: en-GB examples: - en-GB timezone: type: string description: The timezone of the user. examples: - Europe/London UserMeta: type: object description: Metadata for a user properties: managed_type: type: string enum: - none - scim - organisation - unknown description: How this user is managed. UserRelationships: type: object description: Relationships for a user properties: organisations: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/OrganisationRelationship' teams: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/TeamRelationship' managing_organisation: type: object required: - data properties: data: $ref: '#/components/schemas/OrganisationRelationship' Organisation: type: object description: An organisation required: - id - type - attributes - meta properties: id: type: string format: uuid description: The unique identifier of the organisation. type: type: string const: organisations attributes: $ref: '#/components/schemas/OrganisationAttributes' meta: $ref: '#/components/schemas/OrganisationMeta' relationships: $ref: '#/components/schemas/OrganisationRelationships' Team: type: object description: A team required: - id - type - attributes properties: id: type: string format: uuid description: The unique identifier of the team. type: type: string const: teams attributes: $ref: '#/components/schemas/TeamAttributes' meta: $ref: '#/components/schemas/TeamMeta' relationships: $ref: '#/components/schemas/TeamRelationships' OrganisationRelationship: type: object description: Represents a relationship to an organisation required: - id - type properties: id: type: string format: uuid description: The unique identifier of the organisation type: type: string const: organisations TeamRelationship: type: object description: Represents a relationship to a team required: - id - type properties: id: type: string format: uuid description: The unique identifier of the team type: type: string const: teams OrganisationAttributes: type: object description: Attributes for an organisation required: - name - slug - sandbox properties: name: type: string description: The name of the organisation. examples: - Acme Construction Ltd slug: type: string description: The URL-friendly identifier for the organisation. examples: - acme-construction description: type: string description: A short description of the organisation. examples: - >- Leading construction company specializing in infrastructure projects sandbox: type: boolean description: Whether the organisation is a sandbox (i.e. a test organisation) examples: - false settings: type: object properties: teams: type: object description: Team-related settings for the organisation. properties: customer_representatives: type: array description: > IDs of teams within this organisation whose members act as customer service representatives. Each entry must reference a team that belongs to this organisation. items: type: string format: uuid uniqueItems: true examples: - - b234c567-8901-2345-6789-abcdef012345 OrganisationMeta: type: object description: Meta information for an organisation required: - v3 - status properties: created_at: type: string format: date-time description: The creation time of the organisation. examples: - '2023-01-15T10:30:00.000Z' updated_at: type: string format: date-time description: The last update time of the organisation. examples: - '2023-02-20T14:45:00.000Z' v3: type: boolean description: Whether the organisation is using version 3 exclusively. examples: - true status: type: string enum: - active - inactive default: active description: The current status of the organisation. examples: - active features: type: array description: Available features and their limits for the organisation. items: type: object properties: name: type: string description: The name of the feature. examples: - advanced_reporting enabled: type: boolean description: Whether the feature is enabled. examples: - true limit: type: integer description: The usage limit for this feature (if applicable). examples: - 1000 OrganisationRelationships: type: object description: Relationships for an organisation properties: users: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/UserRelationship' service_accounts: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/ServiceAccountRelationship' groups: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/UserGroupRelationship' teams: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/TeamRelationship' nomenclature: type: object required: - data properties: data: oneOf: - $ref: '#/components/schemas/NomenclatureRelationship' - type: 'null' TeamAttributes: type: object description: Attributes for a team properties: name: type: string description: The name of the team. examples: - Customer Service Representatives description: type: string description: A description of the team. examples: - >- Team responsible for handling customer inquiries and support requests TeamMeta: type: object description: Meta information for a team properties: created_at: type: string format: date-time description: The creation time of the team. examples: - '2025-07-16T12:42:40.000Z' updated_at: type: string format: date-time description: The last update time of the team. examples: - '2025-07-16T12:42:44.000Z' TeamRelationships: type: object description: Relationships for a team properties: members: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/UserRelationship' organisation: type: object required: - data properties: data: $ref: '#/components/schemas/OrganisationRelationship' schemas: type: object required: - data properties: data: type: array items: $ref: '#/components/schemas/FormSchemaRelationship' UserRelationship: type: object description: Represents a relationship to a user required: - id - type properties: id: type: string format: uuid description: The unique identifier of the user type: type: string const: users ServiceAccountRelationship: type: object description: Represents a relationship to a service account required: - id - type properties: id: type: string format: uuid description: The unique identifier of the service account type: type: string const: service-accounts UserGroupRelationship: type: object description: Represents a relationship to a group required: - id - type properties: id: type: string format: uuid description: The unique identifier of the group type: type: string const: groups NomenclatureRelationship: type: object description: Represents a relationship to a nomenclature resource required: - id - type properties: id: type: string format: uuid description: The unique identifier of the nomenclature resource type: type: string const: nomenclature FormSchemaRelationship: type: object description: Represents a relationship to a form schema required: - id - type properties: id: type: string format: uuid description: The unique identifier of the form schema type: type: string const: form-schemas securitySchemes: Session: description: | Session token for authentication. in: header name: X-Session-Token type: apiKey OAuth2: description: | OAuth2 token for authentication. flows: clientCredentials: scopes: {} tokenUrl: https://auth.ctrl-hub.com/oauth2/token type: oauth2 Cookie: description: | Cookie token for authentication. in: cookie name: ctrl_hub_session type: apiKey ````